Renewal Reminders and Notifications
Clubistry allows you to configure the email messaging that goes out regarding renewals. You can find these notifications by navigating to Membership Builder -> Reminders/Notifications.
There are currently 5 reminder types.
Start of Renewal Notification
This email is sent out on the date that the renewal period begins, to tell members that it's time to renew.
Renewal Due Date Reminder
This email is sent out as a reminder to members who have not yet paid, after the start of renewal period, but before the due date, to remind unpaid members that they still need to renew. The dates this goes out need to be configured under the membership types.
Start of Grace Period Notification
If you've configured your membership types to have a grace period, this email goes out the day the grace period starts, to members who have not yet renewed. This email tells those members that they are now officially late with their dues.
End of Grace Period Reminder
If you've configured your membership types to have a grace period, this email can be sent between the start of grace period, and the end of grace period, to remind late members that they still need to pay dues. The dates this goes out need to be configured under the membership types.
Membership Lapsed Notification
Finally, this email goes out to tell members that they've not paid dues, and their membership has lapsed. If your membership types have a grace period, this goes out at the end of the grace period. If you do not have a grace period, it goes out after the due date.
Configuring the Reminders
The Start of Renewal, Start of Grace Period, and Membership Lapsed notifications go out on the dates you configured in your membership types, using the due date you've set (see membership types for more info on this field), how many days before the due date the renewal period starts, and the days configured for your grace period. Each of these is sent once to each member during a renewal period.
The two reminders -- Renewal Due Date and ENd of Grace Period -- you control both when and how often they are sent. This is configured on each membership type, under Due Date Reminders and End of Grace Period Reminders.
How often you should send the reminders depends on your renewal period. Clubs with monthly renewals have much shorter timelines than clubs with annual renewals, and some clubs have very long renewal periods lasting months. Set the reminders for as often as you feel is needed for your membership.