Orders

Orders is where you review e-commerce purchases after checkout and track fulfillment. Orders are created by the storefront checkout flow — you can't create them manually in the Club Management Portal.

What you can do here

• View submitted orders with shipping, billing, and payment details
• Track fulfillment with order and shipping statuses
• Add internal notes for your team
• Review the saved order snapshot (which preserves the original purchased details even if product records change later)
• Search by order ID, shipping name, billing name, or billing email
• Filter by product to find all orders containing a specific item

Order and shipping statuses

Shipping Carrier, Shipping Tracking, and Shipping Cost are optional fulfillment fields you can fill in as needed.

Billing and payment

Each order stores the billing name, billing email, payment type, and Stripe payment intent ID. The payment intent ID links directly to the transaction in Stripe from both the index and detail views.

Notes

Admin Notes — Editable, for internal team use.

System Notes — Read-only system-generated activity log.

What happens after successful payment

When Stripe reports the payment succeeded:

• The order's payment success flag is updated
• An order email is sent to the configured e-commerce notification emails (or the default contact email)
• A confirmation email is sent to the billing email from checkout
• Inventory is reduced for tracked product options

Tips

• Use Order Status consistently so your team can quickly see what needs attention.
• Add Admin Notes for special handling or communication details.
• Use the Product filter to find all orders for a specific item.
• Check the payment success field before treating an order as fully paid.

Related topics

• E-Commerce Overview - Store activation, checkout, and notifications.
• Products and Categories - The products and options that feed orders.
• Set Up Clubistry Payments - Stripe setup for online payments.